Who am I?
I am Dr Leanne Hayward, and I provide clinical services to patients who are referred by their GP’s, CCG’s, employers, educational establishments, or who self-refer for psychiatric assessment. The website address is: https://drlmhayward.uk/
What information will I hold about you?
Your personal records, whether paper-based or held electronically, contain a great deal of information about you. Information is added to your personal records by people who are involved in your care or treatment.
I may hold the following details about you:
- Personal information, such as your name, postal address, email address, date of birth, your GP;
- Records of the care, treatment, support or education services you are receiving or have previously received.
- Information about your current health and about your past health and treatment (where applicable); and
- Details of when you contact me and when I contact you.
How do I protect the confidentiality of your personal information?
Sometimes you may wish to make an informal request to see some of your information because you would like to check specific details held about you or the treatment or services you have received. I will be happy to discuss these requests with you but, as you will appreciate, there is a need for me to protect your confidentiality. To protect your personal information I may ask you to prove your identity or provide a written authority if you wish for information to be disclosed to you or a third party.
Everyone who works with me is required to keep information about you confidential. No one should look at information about you unless they have a genuine need for it.
When you contact me, I assume that I have your permission to share your information as necessary with other healthcare, support, or teaching professionals, administrative staff, and other agencies who are concerned with your care, support, treatment, or education. I will transmit your information securely to ensure that it is received by the person who has requested it. Anyone who receives information from me is under a legal duty to keep it confidential.
Email communications are not 100% secure unless the data is being sent using encryption software. I will not send out confidential information using email unless I have your explicit consent to do so; and that you understand and accept the risks associated with sending your personal data by this method.
If you provide your email address I will record it and I will not give it to any third parties without your permission.
Use of your personal information
Where does the information in your personal records come from?
The information contained in your personal records may come from you, your family, or carers as well as from healthcare, support, or teaching professionals.
What do I do with the information in your personal records?
The main purpose of recording information in your personal records is to assist the healthcare, support, or teaching professionals looking after you to provide treatment, care and support or meet your educational needs.
Using your personal information for marketing
I will not use your personal details for the marketing of any services that I provide.
Undertaking IT systems testing
I continually look to improve my IT systems to provide a more efficient service. As part of this process, it may be necessary to use the information provided by my patients for the purpose of system testing. I will ensure that any testing is carried out in a secure and controlled environment.
Processing of information outside of the UK
If it is necessary to process your personal information outside the United Kingdom, I will ensure that it is secure and protected. Your information will not be transferred abroad without suitable safeguards to meet the requirements of the Data Protection Act 1998 being in place.
Sharing your personal information
Sharing your personal information with other healthcare providers
Information in your personal records may be shared with other healthcare, support, or teaching professionals who are involved in the provision of your care, support, treatment, or education.
Information about you and any services you are undertaking with me may also be used for:
(a) Assuring and improving the quality of care, support, treatment, or education;
- Monitoring and protecting public health including surveillance of health and diseases;
- Co-ordinating your care, support, treatment or education with that provided by other agencies (for example Local Authorities/NHS services);
- Administering treatment, care, support or education provision (for example planning services, financial requirements and managing complaints);
- Making arrangements for the funding of treatment, care, support or education provision;
- Business analysis;
- For undertaking training or demonstrating legal and regulatory compliance;
- Completion of medical research;
- Teaching; and
- Assisting in collecting debts.
Sharing your personal records with other organisations
I will only disclose your personal information that identifies you to people or organisations who are not contributing to your treatment, care, support, or education where:
- I have obtained your consent to do so;
- Where it is necessary to make arrangements for the funding and payment of services you have received; and
- Where there are exceptional circumstances such as when the health and safety of others is at risk or the law requires me to pass on certain information.
If I do share information without your agreement I will always try to explain to you why. Where your information is disclosed, only the minimum identifiable information will be used, and wherever possible anonymised information will be used.
I will not sell, share or give any information to external companies to be used for their own marketing purposes.
Occasionally I may provide services in conjunction with another company, but my contract with them will not allow them to use your information for anything else. When this happens, I will inform you of the identity of the other organisation and how your information will be used by me and by them.
Debt recovery process
If you do not pay for the services that I provide and we fail to reach an agreement with you to repay the debt, I will give you 28 days’ notice before starting legal proceedings against you.
If the debt still remains outstanding I may authorise a third party such as a debt collection agent or a solicitor to act on my behalf in the recovery of the debt. If I decide to take this action I will inform you before I disclose your details to them. If I am unable to locate you to discuss the situation, I may pass your details to a tracing agency.
Access to your details
How do I update or correct my personal details?
I have a responsibility to keep my records up to date and you have the right to have any inaccurate information corrected. To request an amendment to the personal information I am holding about you, please contact us.
How do I request the personal details that you hold?
Under the Data Protection Act 2018, you have the right to see and receive a copy of any personal information I am holding about you.
You may apply in writing to the manager of the facility where you received services, or contact us. I will give you copies of your information within 28 days.
What personal data we may collect on the website and why we collect it
The contact form on this site captures your name, email address, subject, message, and other specific details, depending on the contact form used, which are sent to the site owner. Contact form submissions are kept for a limited period for customer service purposes until the query is completed. The information provided on the contact form is not used for marketing purposes.
If you have an account for the site, when you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
How long we retain your data
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Our contact information
Please use the contact form to send us a message should you have any privacy-specific concerns.